Questions & Answers

Do you ship worldwide?

Yes I do šŸ™‚ Any painting can be shipped worldwide. I ship often to USA, UK, Canada, and Australia.

What payment methods do you accept?

We accept the following forms of payment: Visa, MasterCard, American Express, and PayPal.

All prices are in US dollars.

Is there any sales tax?

No sales tax will be charged.

But for some countries like UK you will need to pay customs fee to get the painting into the country.

How long does it take to receive my painting?

Most paintings are shipped from New Zealand by courier post and usually arrive to USA and other countries withinĀ 10 business days. The painting isĀ shippedĀ within three business days after your payment is processed.

We travel long term, and I paint while traveling, so your painting can be shipped from Vietnam for example if we stay there long term. Please don’t worry in this case, as EMS or DHL post is reliable in any country. Also all paintings are guaranteed to be painted by me even when shipped from Asia šŸ™‚ Please check my blog, where I share photos of our travel and painting.

Made-to-order paintings take 3-4 weeks for delivery.

I will email you once the painting is shipped and provide you with tracking number.

WeĀ guaranteeĀ the painting to be delivered to you withing 30 days max. Otherwise refund will be issued.

 

Is this an original art?

All paintings excluding “Art Prints” section are hand painted by me, Ekaterina Chernova. I provide Certificate of Authenticity with each painting, and sign my works at the front.

Do you sign your work?

Every painting is front signed.

 

What is Certificate of Autenticity?

A Certificate of Authenticity (COA) is a document, created and signed by the artist. It provides details like size, name, and media of thee painting as well as the name of the first owner. COAĀ guaranteesĀ the provenance of the artwork. When you buy a painting, your name will be stated on the certificate. If you are buying as a gift, please let us the name of the receiver and we can state it on the certificate.

 

What media do you use?

Only high quality materials are used to createĀ myĀ artworks:

a) Pebeo palette knifes, thickĀ tripleĀ primedĀ cotton canvas and quality oil paint;

b) thick acid free paper and permanent inks, and of course best quality watercolors made in St. petersburg.

 

Is the painting framed?

All paintings are shipped unframed.

Small paintings are already stretched on wooden bars, sides painted, so they do not require framing and are ready to hang.

Large size paintings have sides painted and are shipped rolled in a mailing tube.

This minimizes impact on environment Ā (no plastic packaging), protects the painting from possible damage, and provides you with a low cost shipping.Ā  Now you can chose whether the painting is shipped rolled in a tube or ready to hang.

 

How close are the photos to the actual painting?

Different monitors settings may be not the same, and you may see slightly different brightness or shades. Also every painting will change its look depending on the lighting in your room. Photos on this website are aimed to match exact colors of the actual painting.

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